All returns require prior authorization. No merchandise will be accepted for return after 60 days of invoicing. Merchandise must be in new condition, in original packaging to be considered for return. Material that has been installed or used is not returnable. All returns must include a copy of the original invoice. When orders have been filled correctly, returns are subject to a minimum restocking fees of 15% within 30 days or 25% within 60 days. Special order items are not returnable.
Claims for shortages, overages, defects, or damaged merchandise must be made in writing within 10 days of receipt. The Part Works may replace or give credit for defective or damaged merchandise at their sole discretion. This warranty is in lieu of any other warranties, express or implied. In no event shall The Part Works be liable for damages, incidental damages or consequential damages. The Part Works sole responsibility is to replace or give credit for defective merchandise as set forth above. A defect shall not include the inability to use merchandise, or damage cause by the failure to follow instructions in the use of merchandise.
Commercial customers with an account at The Part Works may return merchandise or make a claim through your sales representative. If this is not convenient, then you must call for shipping instructions before returning any merchandise. No returns will be accepted without prior authorization. The Part Works takes no responsibility for merchandise returned without authorization.
Retail customers may only return product with a valid claim of shortage, overage, defective or damaged merchandise. A valid claim will be determined at the sole discretion of The Part Works. If your merchandise does not qualify under our returns policy, at your request, we may ship it back to you at your cost. To make a claim you must call for shipping instructions before returning any merchandise. No returns will be accepted without prior authorization. The Part Works takes no responsibility for merchandise returned without authorization.
A return goods authorization may be requested through your online account. If you have questions, please contact us.