Training and Service with T&S Brass:
Probably not what T&S stands for, but it should be
Published on
October 10, 2022 at 4:57:37 AM PDT October 10, 2022 at 4:57:37 AM PDTth, October 10, 2022 at 4:57:37 AM PDT
Founded in 1947, T&S Brass and Bronze Works has been manufacturing faucets, fittings, and specialty plumbing products for the food service, industrial, laboratory, and commercial plumbing markets for the past 75 years.
Service
Starting on the service side, T&S Brass does several things that are traditionally recognized as customer service, and a few extras you might not normally think of.
1. 24-Hour Quick Ship: Plumbing systems are critical systems in nearly every application. Easily overlooked when it's working properly, plumbing systems are immediately felt when broken. In response, T&S Brass has a 24-hour quick ship service, call in your order before noon for same day processing and fast turnaround. Combined with their state-of-the-art call center and knowledgeable staff, T&S has some of the fastest response and fulfillment times in the industry. This can be a real game changer for their distribution partners like The Part Works, shortening the supply chain allows us to support our customers faster.
2. Product Initial Quality: T&S has a stated commitment to meeting or exceeding national quality standards by 3 to 6 times. They do this by employing heavier commercial-grade castings, combined with 5 inspection stations and both air and water testing every single product. This isn’t a random sampling test or inspection, every product gets inspected and tested coming off of the line. In this way, T&S was one of the first commercial plumbing manufacturers to be registered ISO 9001:2015, the most stringent certification that a corporation can receive.
5. Sustainability: Committed to sustainability, T&S Brass was pioneering low-flow faucets and fittings before it was trendy. They’ve also long been recycling including collecting the metal shavings at their plants. And they have even built their own mini solar farm to support their energy needs. But the largest sustainable feature is in manufacturing products that are made to last, and be repaired and rebuilt rather than trashed and replaced on a regular frequency.
Training
2. Video: Between the [Quick Hits] videos on the T&S website, and the extensive library of videos on YouTube, customers have access to a good deal of self-directed learning, mostly around T&S innovations.