Privacy Policy

At The Part Works we recognize that privacy is important. This policy outlines the types of personal and/or business information we may collect when you use thepartworks.com, as well as some of the steps we take to safeguard information. By submitting personal or business information at thepartworks.com, you agree to our privacy policy.

When does The Part Works collect personal or Business information?

While shopping or taking advantage of services available from us, we may ask that you provide personal or business information. For example, we request information when you:

• Set up an account online
• Purchase products or services
• Contact us with a question or concern
• Participate in other activities with The Part Works

How will The Part Works use personal or business information?

We do not sell or rent your personal or business information to third parties.

We may need to share your information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information with third parties to perform services on our behalf such as:

• Fulfilling our customers' orders
• Sending The Part Works marketing communications
• Delivering packages
• Conducting research, analysis or administering surveys
• Sending regular mail and e-mail on behalf of The Part Works
• Processing credit card payments

The third parties with whom we conduct business are only authorized to use your information to perform the service for which they were hired.

We reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal or business information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer personal or business information in the event of a corporate sale, merger, acquisition, dissolution or similar event.

Does The Part Works secure information?

We take appropriate security measures to protect data. These may include, but are not limited to data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.

If you have any questions, please contact us.

Shipping Policy

The Part Works can ship to virtually any address in the US. Note that there are restrictions on some products such as chemicals, and large or heavy items may have to be shipped via special carrier.

Shipping costs for orders from thepartworks.com depend upon the method and option you choose and upon the terms of your account. Shipping costs will be calculated and charged when your order is shipped. We do not estimate shipping charges at the time of order confirmation.

Please also note that the shipping rates for most items are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

If you have any questions, please contact us.

Returns Policy

Returns will not be accepted without prior authorization. No merchandise will be accepted for return after 60 days of invoicing. All returns must include a copy of the original invoice. When orders have been filled correctly, returns are subject to a 15% restocking fee within 30 days or 25% restocking fee within 60 days. Special order items are not returnable.

Claims for shortages, overages, defects, or damaged merchandise must be made in writing within 10 days of receipt. The Part Works will replace or give credit for defective or damaged merchandise at their sole discretion. This warranty is in lieu of any other warranties, express or implied. In no event shall The Part Works be liable for damages, incidental damages or consequential damages. The Part Works sole responsibility is to replace or give credit for defective merchandise as set forth above. A defect shall not include the inability to use merchandise, or damage cause by the failure to follow instructions in the use of merchandise.

Wholesale customers with an account at The Part Works may return merchandise or make a claim through your sales representative. If this is not convenient, then you must call for shipping instructions before returning any merchandise. No returns without RGA. The Part Works takes no responsibility for merchandise returned without authorization.

Retail customers may only return product with a valid claim of shortage, overage, defective or damaged merchandise. A valid claim will be determined at the sole discretion of The Part Works. If your merchandise does not qualify under our returns policy, then we may ship it back to you at your cost. To make a claim you must call for shipping instructions before returning any merchandise. No returns without RGA. The Part Works takes no responsibility for merchandise returned without authorization.

If you would like to request RGA, or if you have questions, please contact us.

Please call us toll-free at 1-800-336-8900
or email .